Privacy Policy

Important: This policy is written for a small Australian lawn and garden service business. It is intended to explain our information handling practices in plain English and should be reviewed by a qualified Australian legal adviser if legal advice is required.

1. Who we are

Shawns Lawns Maitland provides lawn mowing, acreage mowing, hedging, pruning, garden maintenance, lawn treatments and related outdoor property services in Maitland NSW, surrounding Hunter Valley areas and selected Central Coast locations.

For privacy matters, you can contact us by phone on 0401 627 229 or email mowing@shawnslawns-maitland.com.

2. Personal information we collect

The personal information we collect depends on how you interact with us. It may include your name, phone number, email address, suburb, property address, quote details, service requirements, preferred contact times, messages, photos you provide, billing information and records of services requested or completed.

We may also collect practical property information needed to quote or complete work, such as access instructions, gate codes, pet information, safety notes, site hazards, strata or property manager details, and service frequency.

If you use our website, basic technical information may be collected by our website host, form provider or analytics tools, such as IP address, browser type, device type, referring page and pages visited.

3. How we collect information

We collect information when you call, email, send a website form, submit a GoHighLevel or LeadConnector form, send SMS or social media messages, request a quote, book a service, provide photos, pay an invoice, or otherwise communicate with us.

We may also receive information from property managers, strata managers, real estate agents, tenants, family members or business representatives who contact us about a property or service request.

4. Why we collect and use information

We collect and use personal information to respond to enquiries, prepare quotes, book and provide services, manage recurring schedules, contact you about access or weather delays, issue invoices, process payments, keep service records, improve our services, manage safety and insurance matters, and meet legal or administrative requirements.

If you have given consent, or where otherwise allowed by law, we may also use your contact details to send service reminders, follow-up messages, customer updates or relevant offers. You can ask us to stop marketing messages at any time.

5. Disclosure of information

We do not sell personal information. We may disclose information where reasonably necessary to provide and manage our services, including to website hosting providers, form and CRM providers, email/SMS providers, payment processors, accountants, insurers, professional advisers, subcontractors or service providers who help operate the business.

We may also disclose information where required or authorised by law, to protect safety, to respond to a lawful request, to manage a dispute, or to protect our legal rights.

6. GoHighLevel, LeadConnector and third-party tools

This website may use third-party tools such as GoHighLevel, LeadConnector, Netlify, email services, analytics tools or similar systems to collect quote enquiries, send notifications, store customer records or manage follow-up communication.

These providers may store or process information using systems located in Australia or overseas. We choose service providers for legitimate business purposes and take reasonable steps to work with providers that offer suitable security and privacy practices.

7. Photos and property images

We may collect or create photos of lawns, gardens, equipment, site conditions, hazards, before and after results, or completed work. Photos may be used for quoting, service records, safety, quality control, insurance or marketing.

We will take reasonable steps not to publish identifying personal information, private documents, faces, house numbers or vehicle registration details without permission. If you do not want photos of your property used for marketing, please tell us.

8. Cookies and website analytics

Our website and third-party tools may use cookies or similar technologies to help the website work, measure performance, understand enquiries and improve the user experience. You can usually adjust cookie settings in your browser.

9. Direct marketing

Where we send commercial electronic messages, we aim to comply with Australian spam and electronic marketing requirements. Marketing messages should identify the sender and provide a way to opt out where required.

You can unsubscribe or ask us to stop sending marketing messages by using the unsubscribe option in a message, replying to the message, calling 0401 627 229, or emailing mowing@shawnslawns-maitland.com.

10. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include using reputable digital systems, limiting access to business records and keeping devices and accounts reasonably secured.

No method of electronic storage or transmission is completely secure. If you have concerns about sending sensitive information, please contact us first.

11. How long we keep information

We keep personal information for as long as reasonably needed for quoting, service delivery, customer records, accounting, insurance, dispute management and legal compliance. When information is no longer needed, we will take reasonable steps to delete, de-identify or securely manage it.

12. Accessing or correcting your information

You can contact us to ask what personal information we hold about you, or to request a correction if your details are inaccurate, out of date or incomplete. We may need to verify your identity before responding.

13. Privacy complaints

If you have a privacy concern, please contact us first so we can try to resolve it. Include enough detail for us to understand the issue and respond properly.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for privacy guidance or complaints information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on this website.